Shipping policy

Shipping Policy

Last updated: 1 July 2026

Thank you for shopping with England Fan Store.

This Shipping Policy explains how we process, fulfil, and deliver orders placed through our website.

Please read this policy carefully before placing an order. By placing an order with England Fan Store, you agree to this Shipping Policy, our Terms of Service, Refund Policy, and Privacy Policy.

1. About our fulfilment process

England Fan Store sells football-inspired clothing, personalised apparel, custom fan merchandise, and related products.

Many of our products are made to order, printed on demand, personalised, or customised after your order is placed. This means your item may not exist as finished stock before you buy it.

We work with third-party fulfilment, print-on-demand, production, warehouse, and delivery partners to manufacture, print, pack, and ship orders. This may include Printful or other fulfilment providers.

Because our products may be made specifically for each customer, our delivery process has two stages:

Production/fulfilment time — the time needed to make, print, customise, quality-check, and pack your order.
Shipping/transit time — the time needed for the courier or postal service to deliver your order after it has been dispatched.

Estimated delivery time means production time plus shipping time.

2. Order processing time

After you place an order, we check and process the order details before sending the order to production.

Most print-on-demand products are usually fulfilled within approximately 2–5 business days, but this is an estimate only and may vary depending on the product, order volume, personalisation, stock availability, production location, fulfilment partner, and time of year.

Business days are Monday to Friday, excluding weekends and UK bank holidays.

During busy periods, such as major football tournaments, Christmas, Black Friday, sales events, or high-demand launches, production may take longer than usual.

3. Shipping times

Shipping times vary depending on the delivery destination, product type, fulfilment location, courier, delivery method, and customs processing where applicable.

Estimated shipping times will usually be shown at checkout or in your order confirmation where available.

As a general guide:

UK orders: usually delivered within approximately 1–8 business days after fulfilment, depending on the courier and service used.
International orders: delivery times vary by destination and may take longer due to customs, local postal services, import checks, or courier delays.

These timeframes are estimates only and are not guaranteed.

Your order may arrive earlier or later than the estimated delivery date.

4. Estimated delivery dates are not guaranteed

We do our best to provide realistic delivery estimates, but estimated delivery dates are not guaranteed unless we expressly state otherwise in writing.

Delivery may be delayed by factors outside our control, including:

production delays;
fulfilment partner delays;
stock shortages;
product quality checks;
personalisation checks;
incorrect or incomplete delivery addresses;
failed delivery attempts;
courier or postal service delays;
customs checks;
import processing;
severe weather;
strikes or transport disruption;
public holidays;
high seasonal demand;
technical issues;
events outside our reasonable control.

If your order is delayed, please allow a little extra time for the delivery network to update before contacting us.

5. Delivery within 30 days

Unless we agree a different delivery timeframe with you, we aim to deliver your order without undue delay and within 30 days.

For made-to-order, personalised, custom, or print-on-demand products, any estimated production and delivery timeframe shown at checkout, on the product page, or in your order confirmation forms part of the agreed delivery period.

If we become aware of a significant delay, we will try to contact you where reasonably possible.

6. Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

Shipping costs may vary depending on:

delivery destination;
product type;
product weight;
order size;
number of items;
fulfilment location;
delivery method;
courier service;
promotions or free shipping offers.

Any shipping charge shown at checkout should be reviewed before you place your order.

If we offer free shipping, this may be subject to minimum order values, promotional terms, country restrictions, or selected delivery methods.

7. Order confirmation and tracking

After placing an order, you should receive an order confirmation email.

Once your order has been fulfilled and dispatched, you may receive a shipping confirmation email with tracking details, where tracking is available.

Tracking information may take time to update after the shipping label is created. In some cases, tracking may not update until the parcel is scanned by the courier.

If your tracking has not updated immediately, please allow extra time for the courier system to refresh.

8. Multiple items and split shipments

If your order contains multiple items, they may be shipped separately.

This can happen where:

items are fulfilled by different production partners;
items are produced at different facilities;
items have different production times;
items are packed separately;
one item is ready before another;
a fulfilment partner sends products in separate parcels.

You may receive more than one tracking number for the same order.

If part of your order arrives before the rest, please check your shipping confirmation emails and tracking links before contacting us.

9. Delivery address

You are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery address carefully before placing your order.

This includes checking:

full name;
house number or building name;
street name;
flat, unit, or apartment number;
town or city;
county or region;
postcode;
country;
phone number, where required.

We are not responsible for delays, failed delivery, returned parcels, lost parcels, or additional costs caused by an incorrect, incomplete, or undeliverable address provided by you.

10. Address changes after ordering

If you need to change your delivery address, contact us immediately at:

contact@englandfanstore.com

Please include your order number and the correct delivery address.

We will do our best to help, but we cannot guarantee that address changes can be made once an order has been accepted, processed, sent to production, fulfilled, or dispatched.

Once an order has been shipped, the delivery address usually cannot be changed.

11. Failed delivery attempts

If a courier attempts delivery and you are not available, the courier may:

leave the parcel in a safe place;
leave the parcel with a neighbour;
take the parcel to a local collection point;
attempt redelivery;
return the parcel to sender.

You are responsible for following courier instructions and collecting your parcel within the required timeframe.

If a parcel is returned because it was not collected, delivery was refused, or the courier could not complete delivery, you may be responsible for any additional redelivery, reshipment, or reprint costs.

12. Returned-to-sender parcels

If your parcel is returned to sender, please contact us as soon as possible.

A parcel may be returned to sender because of:

an incorrect or incomplete address;
failed delivery attempts;
the parcel not being collected;
refusal of delivery;
local courier restrictions;
customs issues;
an undeliverable address.

If the return was caused by customer error, such as an incorrect address or failure to collect the parcel, we may require you to pay additional costs before reshipping or reprinting the order.

If the return was caused by our error, a fulfilment error, or a confirmed courier issue, we will investigate and offer the appropriate solution.

Please do not send returns to Printful, a manufacturer, or any fulfilment centre unless we have specifically instructed you to do so.

13. Lost parcels

If your order has not arrived and the estimated delivery date has passed, please first check:

your tracking link;
your delivery address;
any courier delivery notes;
safe places around your property;
neighbours or building reception;
local collection points;
whether the courier attempted delivery.

If your parcel still has not arrived, contact us at:

contact@englandfanstore.com

Please include your order number and delivery address.

For print-on-demand fulfilment claims, lost parcel claims may need to be raised with our fulfilment partner within 30 days of the estimated delivery date. Please contact us promptly so we can investigate with the courier or fulfilment partner.

This 30-day reporting period helps us deal with fulfilment partner claims quickly. It does not remove any statutory rights you may have under UK consumer law.

If the parcel is confirmed as lost due to a courier or fulfilment issue, we may arrange a replacement, reprint, reshipment, or refund depending on the circumstances and your legal rights.

14. Parcels marked as delivered

If tracking says your parcel has been delivered but you have not received it, please contact us as soon as possible.

Before contacting us, please check:

safe places around your property;
neighbours;
reception or concierge areas;
parcel lockers;
local collection points;
other members of your household;
any delivery photo or GPS information provided by the courier.

We may need to investigate with the courier or fulfilment partner.

A parcel marked as delivered by the courier may require additional investigation before a replacement, reprint, refund, or other solution can be offered.

15. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at:

contact@englandfanstore.com

Please include:

your order number;
your full name;
clear photos of the damaged packaging;
clear photos of the damaged item;
a short description of the issue.

For print-on-demand fulfilment claims, damaged item issues may need to be reported within 30 days of delivery so we can raise the matter with our fulfilment partner.

This does not remove any statutory rights you may have under UK consumer law.

16. Incorrect, defective, or misprinted items

If your item arrives incorrect, defective, misprinted, or not as described, please contact us as soon as possible at:

contact@englandfanstore.com

Please include:

your order number;
your full name;
a clear description of the issue;
clear photos of the item;
photos of the packaging, if relevant.

If the issue is confirmed as a production fault, fulfilment error, misprint, defect, or incorrect item, we may offer a replacement, reprint, repair, partial refund, or full refund depending on the situation and your legal rights.

17. International shipping

If we offer international shipping, delivery times will vary depending on the destination country, courier, customs process, and local postal service.

International orders may be subject to customs duties, import VAT, taxes, handling fees, or other charges imposed by the destination country.

Unless stated otherwise at checkout, you are responsible for paying any customs duties, import taxes, handling fees, or local charges that apply to your order.

We are not responsible for delays caused by customs checks, border inspections, import processing, or local postal services.

You are responsible for making sure the products you order can lawfully be imported into your country.

18. UK orders and customs

Where products are fulfilled and shipped from within the UK to a UK address, customs duties should not usually apply.

However, some products may be fulfilled from different locations depending on stock availability, production capacity, product type, or fulfilment partner routing.

If any customs or import charges may apply, these will depend on the shipping origin, destination, and local rules.

19. PO boxes, military addresses, and restricted locations

Some couriers or fulfilment partners may be unable to deliver to PO boxes, military addresses, parcel lockers, remote areas, or restricted locations.

If we are unable to ship to your address, we may contact you for an alternative address or cancel and refund the affected order.

Delivery availability may vary by country, courier, product, and fulfilment partner.

20. Pre-orders and launch products

If we offer pre-order products, limited launch products, or tournament-related releases, the estimated shipping date may be different from our standard timeframe.

Where applicable, the expected production or dispatch timeframe will be shown on the product page, checkout, or order confirmation.

If your order contains both pre-order and standard products, we may ship everything together once all items are ready, or we may ship items separately.

21. Peak periods and football tournament demand

During major football events, England match periods, World Cup campaigns, Euros campaigns, Christmas, Black Friday, Cyber Monday, and other busy sales periods, production and delivery may take longer than normal.

We recommend ordering early during peak periods to reduce the risk of delays.

We cannot guarantee delivery before a specific match, tournament date, birthday, holiday, or event unless we have expressly confirmed this in writing.

22. Delivery before a specific date

If you need an order before a specific date, please check the estimated delivery timeframe before ordering.

We cannot guarantee delivery by a specific date unless a guaranteed delivery service is clearly offered and confirmed at checkout.

Choosing a faster shipping method may reduce shipping time, but it does not usually reduce production or fulfilment time.

23. Order holds and verification

In some cases, an order may be placed on hold before production or dispatch.

This may happen because of:

payment checks;
suspected fraud;
address issues;
product availability;
personalisation concerns;
artwork or print file issues;
fulfilment partner checks;
customer information requiring confirmation.

If we need more information from you, we may contact you using the details provided at checkout.

Delays in replying may delay production or delivery.

24. Risk and delivery

For UK consumer orders, risk in the goods passes to you when the goods are delivered to you or to a person identified by you to receive them.

Nothing in this Shipping Policy affects your statutory rights.

25. Shipping and refunds

Shipping costs are handled in line with our Refund Policy and your legal rights.

For eligible non-personalised items cancelled under UK distance-selling rules, we will refund the standard outbound delivery cost where required by law.

If you chose a more expensive delivery option, we may only refund the cost of the standard delivery option.

For personalised, customised, printed-on-demand, or made-to-order products, shipping charges are not usually refundable for buyer’s remorse, wrong size, wrong colour, customer input mistakes, or customer preference, unless the item is faulty, incorrect, damaged, or not as described.