Frequently asked questions

Find answers to common questions about our products and services.

  • If your item arrives faulty, damaged, misprinted, or incorrect, please contact us as soon as possible within 30 days of delivery of through our Contact us page.

    Please include:

    • Your order number
    • A clear description of the issue
    • Clear photos of the product and packaging, if relevant

    We will review the issue and help arrange the best solution where the claim is approved.

  • We offer personalised products at a high quality so production time and shipping time combined will take 8-9 business days.

  • Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

  • Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

  • We accept all major credit cards, PayPal, and Shop Pay, Apple Pay and more for secure checkout.

  • Contact us as soon as possible contact@englandfanstore.com

    If production has not started, we may be able to help. Once production has started, we cannot guarantee any changes because the item is made specifically for your order.

  • Enter your discount code at checkout in the discount code box. The discount should apply before you complete payment.

    Only one discount code may be available per order unless stated otherwise.

My question is not answered here. How can I contact you?

If your question is not answered on this FAQ page, please visit our Contact us page and our advisiors will be delighted to help.

When contacting us about an order, please include your order number, the email address used at checkout, and a clear description of how we can help.